Rights of Consumers and Responsibilities of Producers

The Fair Trading Act is the act that asks of producers that they give correct product and service information before the selling of a product or service. The Commerce Commision is New Zealand's regulatory, competition and consumer agency. They play an important role in New Zealand's markets, making sure the markets are competitive and that consumers are well informed of their rights and are protected when it comes to those rights. Only the consumer is responsible for the buying of the product and only the consumer can report the producer/s and take legal action. The Fair Trading Act applies to every aspect of a trade and either end of the deal, the producers or the consumer/s.

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The acts of compliance obligations apply to producers and consumers if they intend to deceive the other end of the trading chain. For example, a consumer using a product after purchase and conning the producer into getting a refund, or a brand new product, through the producer's compliance obligations. Compliance obligations do not only if you intend either side of the trading chain, it depends on the producer's policy, but, if you buy a product without realizing and attempt to return it, it is their obligation, depending on their policy, that they refund or give you a different model of the product you purchased. The business, when dealing with a consumer trying to return or swap a product must put themselves in the shoes of that consumer and think of what they would want and how would like it conveyed or delivered. The commerce commision is obliged to support a consumer in reporting or charging a producer shall they sell a faulty or falsely advertised product.



When reporting a business you can go to a range of different sites such as https://comcom.govt.nz and report a business through their complaint form or you could call them through this phone number, 0800 943 600 or email contact@comcom.govt.nz with your concerns about a certain producer. 

Bibliography
 - https://comcom.govt.nz/business/your-obligations-as-a-business
 - https://comcom.govt.nz/consumers/your-rights-as-a-consumer
 - https://comcom.govt.nz/consumers
 - https://comcom.govt.nz/consumers/your-rights-as-a-consumer/enforcing-your-rights-and-dispute-resolution
 - https://www.consumerprotection.govt.nz/general-help/laws-policies/fair-trading-act/